Frequently asked questions

Are you curious about something? Do you have some kind of problem with our products?

Please feel free to contact us, our customer service center is working for you!.

When you apply for a contract with us, you will need to send your last 3 months bank statement for the account your salary is paid into. You can email to or fax to 0866204443 or upload below.

To speed up your application, upload your 3 months bank statement here

    NB: Only original .pdf bank statements accepted.

  • Confirmation of employment for a period in excess of 6 months.
  • 3 months current bank statement.
  • Acceptable credit score.
  • Affordability.
Within 24 hours of receipt of your documentation.
24 months contracts with Vodacom.
We do assist clients who are blacklisted.
We do not assist clients who are under debt review/administration.
Handsets are delivered by a courier service.
Your handset will be delivered within 5-7 working days of Approval, subject to Stock availability.
  • Original Identity Document or Drivers License.
  • Your bank card (must be primary salary account) - you will be asked to swipe your card to verify your contract and authorize debit order instructions.
Yes, you may keep your current number.
All handsets come with a 12 or 24 month warranty dependent upon the handset type. All handset will be replaced within 7 days if declared an "out of box failure" by a Vodacom specialist.
A VodaCare (Vodacom) shop close to you.
Contact our customer service number on 0876542940 or apply online.
Every product is covered by the warranty provided by the manufacturer. If you should have a problem you are welcome to go directly to the manufacturer or alternatively we can process the repair. It would be in your interest to go directly to the manufacturer (where applicable) as it would reduce the time to sort out your problem. These devices have a second year warranty held by Vodacom. The warranty is subject to the same rules as the standard manufacturer warranty but you must be using a Vodacom SIM card in the device during the second year for the warranty to be valid. For full warranty cover details, please refer to your manufacturer’s guide and/or website.
Unfortunately, this is not possible as all warranties are held in the Republic of South Africa
Your product can be delivered to any physical destination in South Africa. The purchaser of the product is the only person that can accept delivery of the product. Please ensure that your address is correct for delivery to avoid any delay.
We do suggest that if you have a question, comment, change of heart or faulty unit, you send a mail to or telephone 0876542940 or chat to us on or app.
An unwanted product must be return immediately. Remember not to open the product and must be return immediately to the courier whom handed you the product. DON’T LET THE COURIER LEAVE YOU UNTIL HE/SHE TAKEs THE PRODUCT. The product must be in its original condition without the seal being broken. If you really want to return the product and it is sealed and in original condition be sure to do so within 7 days of receipt of the item at the delivery address. You will be requested to supply your order number, the name of the product you are returning, and any relevant details. We will respond with a return authorisation. Know that return freight will be at your expense. After 7 days, we will not be able to accept any returns.
Delivery could take between 24 – 72 hours. However, we can never guarantee this as we rely on third parties to complete the transaction. This third party (courier) will call you for a convenient time for delivery. We will aim to deliver the product no later than 10 working days. You will be kept informed of the progress of your order at all times. I have a question regarding my order or payment We do suggest that if you have a question, comment, change of heart or faulty unit, you send a mail to or telephone as on 0876542940 or chat to us on or app ? My order was damaged upon arrival. What can I do? It is very important open you product before the courier leaves. If the packaging is damaged, it was probably the courier. Don’t accept it and ask the courier to take the product back with him/her. REMEMBER to contact Intellicell immediately. If the packaging is not damaged and the product is damaged and you are not satisfied. Once again return the product to the courier. REMEMBER to contact Intellicell immediately. My product doesn’t work Firstly, make sure you have followed the instructions, entered the battery correctly, charged the device or lugged it in correctly. If that fails, phone a friend or Google it. If you are still not winning then contact us. Have all your documents handy and we will work through the returns/ exchange process.