Frequently asked questions

Are you curious about something? Do you have some kind of problem with our products?

Please feel free to contact us, our customer service center is working for you!.

When you apply for a contract with us, you will need to send your last 3 months bank statement for the account your salary is paid into. You can email to or fax to 0866204443 or upload below.

To speed up your application, upload your 3 months bank statement here

    NB: Only original .pdf bank statements accepted.

  • Confirmation of employment for a period in excess of 6 months.
  • 3 months current bank statement.
  • Acceptable credit score.
  • Affordability.
Within 24 hours of receipt of your documentation.
24 months contracts with Vodacom.
We do assist clients who are blacklisted.
We do not assist clients who are under debt review/administration.
Handsets are delivered by a courier service.
Your handset will be delivered within 5-7 working days of Approval, subject to Stock availability.
  • Original Identity Document or Drivers License.
  • Your bank card (must be primary salary account) - you will be asked to swipe your card to verify your contract and authorize debit order instructions.
Yes, you may keep your current number.
All handsets come with a 12 or 24 month warranty dependent upon the handset type. All handset will be replaced within 7 days if declared an "out of box failure" by a Vodacom specialist.
A VodaCare (Vodacom) shop close to you.
Contact our customer service number on 0876542940 or apply online.