A product that has been intentionally or negligently damaged, scratched, marked, neglected, altered or repaired, Intellicell has the right to send this back to the customer at his/her own expense. If a product meets the requirements for a refund but has failed to be returned in original condition (eg: damaged box, missing accessories or manuals), the refund will be authorised but less market related fair depreciation in order to recover any losses. This will be decided solely at the discretion of Intellicell.
If any exchange or sale has been approved, Intellicell will try to replace the product with the same colour as originally purchased; an alternative colour will be chosen should the colour requested no longer be available. Should be the product be discontinued, it will be exchanged for an equivalent product to the value of, not exceeding the original purchase price.
Will only be processed on the following conditions:
All products should be delivered to you in perfect condition. Should a parcel arrive partly or completely damaged you must refuse delivery. Write the faults down immediately onto the delivery form in the presence of the courier company. Or insist that the courier contact Intellicell while in your presence.
All products accepted on delivery, will be deemed accepted in good condition and no further complaints will be accepted by Intellicell.
The cost of returning any product to Intellicell is the responsibility of the customer. All returns must be accompanied with a full description of the problem.